Ordering Information
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At RGR,
all orders must be placed using a purchase
order. To prevent
confusion, each individual order should have it's own
purchase order. All orders must be
in writing
and faxed
or mailed prior
to delivery
of garments to RGR. If you do not
have purchase order forms for your business, we suggest you send your orders to
us from this web page (see below). We
will not take receipt of garments unless we have a purchase order.
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To help you better understand how we complete
your job, we will explain in this section the steps your purchase order takes at
RGR from start to finish. The better understanding of what information we
need to complete your job, the more accurate and efficient the embroidery
process becomes ensuring timely and accurate completion of your job.
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We
create a "Web Portal" for our customers free of charge to help you track
your orders with RGR. We will outline our production steps below to help you
understand how we produce your order. We suggest you download and read our
Customer Service Information System booklet which goes into greater
detail about the information you will receive from us during the order
process. |
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Step
1: Receipt of Your Purchase Order |
At RGR we understand that communication during every step
of the production process is the key to great service. Therefore we strive
to keep our customer informed at every key stage of the process. When we
received your PO at RGR it is entered into our Embroidery Customer Service
Information System (ECSIS) at which point a Purchase Order Verification is
E-mailed to you
letting you know that the PO was actually received in our office. We
request that all notifications are checked to ensure accuracy.
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Your
Purchase Order must contain the following information before the process can
begin: |
- Company Name
- Purchase Order Number
- Contact Name and Contact Number
- Product Description
- Item Quantity and Size
- Logo Description
- Logo Location
- Logo Colors
- Ship to Address
- Ship Method if different from UPS Ground
- Third Party Shipping Account (if applicable)
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Change
in Your Orders: |
If
for some reason there is a change to your original Purchase Order, we
suggest you email us immediately noting the change and fax us a
revised purchase order indicating the changes to be made. We will only
accept changes to orders in writing either by fax or email. |
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Step
2: Receipt of Garments |
The
receiving of garments for your PO
is the next step and an important
one. You should have your garments shipped into RGR
containing an Attention Line that reads, "Attn:
Your Company PO#." This is very
important in order for us to match your
goods with your PO. If your goods are delivered without referencing your
Company name and PO# we have
no way to match the delivery to your order. This will cause a delay. |
Once
goods are received we check them against the
information provided to us on your
PO. If you provided no garment breakdown
on your PO we check quantity only. The more
information we have the better chance that we
can verify that the vendor shipped the correct
items for embroidery. We then E-mail a notification to you stating that we received
the items from your vendor and whether they were correct.
If the items received were in fact correct, you
will also be assigned a "Ship Date"
on the notification. |
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Step
3: Production |
After
your goods are received and checked,
logo information is established, we are ready
to send your order into production. |
If all order information is rec'd, your
Garments Rec'd Verification will list a ship date for your order. If this
date is not sufficient for your order to need to contact us immediately to
discuss expedited options. |
Step
4: Shipping |
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After your order is sewn and finished it is
prepared for shipping. We ship to US destinations only at this time, no
international shipping is available. You will be emailed a shipping
notification at the time of shipping, please verify all information is
correct. Tracking information will also be provided in the emailed notice
but tracking numbers may not be valid until UPS picks up the shipment. You
may also access shipping and tracking info for the order via your RGR Web
Portal. |
Step
5: Invoicing |
You will receive your order invoice via
email at the time of shipping. A copy of the invoice can also be mailed
to you if desired. You may also access invoices via you RGR Web Portal. |
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